A plumbing emergency is generally a problem that threatens the property, creates a sanitation risk or leaves the home without an essential plumbing function. The right response depends on how quickly the situation can cause additional damage.
Burst or actively leaking pipes
A pipe releasing water into walls, ceilings or finished areas requires fast action. Shut off the nearest isolation valve or the main water supply if it is safe to do so, then arrange repair.
Sewer backup
Wastewater backing into a home is both a plumbing and sanitation concern. Avoid using fixtures that add more water to the drainage system until the problem is assessed.
No usable water or essential plumbing
A complete loss of water service, a failed only toilet, or another issue that makes the home’s basic plumbing unusable may justify emergency service.
Frozen or burst pipes during extreme cold
Frozen pipes can split and begin leaking as they thaw. If you suspect a pipe has burst, locate the main shutoff and watch for water movement.
When the problem can usually wait
A dripping faucet, a minor fixture issue or a single slow drain without backup can often be scheduled during regular service hours. If you are unsure, describe the symptoms when you call so the urgency can be assessed.
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